Refund policy

Return & Refund Policy

At Lalune, we want you to love your bedding. If something isn't right, this policy explains how returns and refunds work.

Return window

You have 30 days from the date of delivery to request a return and receive a full refund.

Conditions for a return

To be accepted, the returned item must be:

• In its original, unused, and unwashed condition
• In its original packaging or equivalent protective packaging
• Accompanied by your order number

Non-returnable items

The following items cannot be returned: final sale items, personalised products, and any item clearly marked as non-returnable on its product page.

How to start a return

1. Email us at hello@lalunesleep.com with your order number and the reason for your return. We reply within 1 business day.
2. Pack the item carefully in its original packaging (or equivalent protective packaging), including your order number inside the parcel.
3. Ship the parcel to the return address we provide. Return shipping costs are the customer's responsibility, unless the item is defective or the error is ours.

Refunds

Once we receive and inspect your returned item, we will process your refund to your original payment method within 5 to 10 business days. You will receive an email confirmation once the refund has been issued.

Defective items or incorrect orders

If you receive a damaged, defective, or incorrect item, we cover the full cost of the return and offer either a replacement or a full refund. Please contact us within 48 hours of receiving your order and include a photo of the item.

Exchanges

We currently do not offer direct exchanges. If you would like a different colour or size, please return your original item for a refund and place a new order.

Late or missing refunds

If you haven't received a refund after the timeframe above, please first check your bank or payment provider, as processing times can vary. If you still have not received your refund, contact us at hello@lalunesleep.com.

Contact us

For any question about a return or refund, email us at hello@lalunesleep.com. Our team is available Monday to Friday and replies within 1 business day.